Terms and Conditions
How to Order
To place an order, click on Buy
Now next to the product you wish to order. To return to the
shop to purchase more items, click on Continue Shopping in
your shopping basket. You can view your basket at any time
by clicking on View Basket at the top of the page. You can
check out any time by clicking on View basket at the top of
the page. Payment is by credit, debit card or cheque and
all orders are processed through a secure server.

Delivery
We will usually be able to dispatch
within 24 hours of you placing an order with us and you should
therefore have the item with you within 3-5 days. However,
if items are out of stock (and we will always try and contact
you if this is the case) dispatch may be delayed by up to 28
days.

Returns Policy and Guarantee
Please inspect all items immediately
upon arrival. If you are unhappy in any way with your goods
please telephone us on 01643 822 123. You can return all unused
items to us within 14 days for a refund or an exchange. However,
we cannot refund or exchange used or customer damaged items
(customers statutory rights not affected). With the exception
of faulty goods, return postage and packing cannot be refunded
and we will not give refunds on goods until the goods have
been received back. Returned goods must be in their original
packing.
For damaged, faulty or misdescribed
goods we will either refund you in full (cost of goods, postage
costs and return postage) or replace the item and refund your
return postage costs. When returning goods, we recommend that
you use registered post as we cannot be held responsible for
returned goods that do not reach us.

Pricing
All prices are inclusive
of VAT at 17.5% and are correct at the time of posting
on this website.

Privacy and Customer Confidentiality
Any information entered in this
site, for example your name and email address entered in our
contact forms, will be used to contact you and keep in touch
with you about your enquiry or about the product or service
you have received from us, and will not be used for any other
purpose. You will also have the option to subscribe to our
free newsletter, and in such cases your name and email address
will be added to our mailing list so that we can let you know
about special offers or new products and keep you informed
about the latest exclusive offers which may be of interest
to you. You can unsubscribe from this list or any other mailings
at any time by following the instructions in the email you
receive from us or by contacting us and requesting removal
from the mailing list. Yyour personal details will never be
sold or passed on to third parties, unless agreed or requested
by you or required by law.

Cookies
Cookies may be used on this site
to track and store online ordering information, to retain information
you have previously entered on the site, or in the use of 3rd
party applications. In general, you can browse this site without
requiring cookies. If you prefer not to use or accept cookies
when using this site, you may switch off cookies in your browser.
For more information about cookies and how to prevent them
from being used while browsing this site, please see About
Cookies.

Feedback
We always appreciate your comments
good or bad. We also welcome any suggestions for improving
our product range and our level of service.
Email
us through enquiries@woolserycheese.com or call us
on 01300 341991

If you have any questions,
please contact us