Terms and Conditions

How to Order

To place an order, click on Buy Now next to the product you wish to order. To return to the shop to purchase more items, click on Continue Shopping in your shopping basket. You can view your basket at any time by clicking on View Basket at the top of the page. You can check out any time by clicking on View basket at the top of the page. Payment is by credit, debit card or cheque and all orders are processed through a secure server.

Delivery

We will usually be able to dispatch within 24 hours of you placing an order with us and you should therefore have the item with you within 3-5 days. However, if items are out of stock (and we will always try and contact you if this is the case) dispatch may be delayed by up to 28 days.

Returns Policy and Guarantee

Please inspect all items immediately upon arrival. If you are unhappy in any way with your goods please telephone us on 01643 822 123. You can return all unused items to us within 14 days for a refund or an exchange. However, we cannot refund or exchange used or customer damaged items (customers statutory rights not affected). With the exception of faulty goods, return postage and packing cannot be refunded and we will not give refunds on goods until the goods have been received back. Returned goods must be in their original packing.

For damaged, faulty or misdescribed goods we will either refund you in full (cost of goods, postage costs and return postage) or replace the item and refund your return postage costs. When returning goods, we recommend that you use registered post as we cannot be held responsible for returned goods that do not reach us.

Pricing

Privacy and Customer Confidentiality

Any information entered in this site, for example your name and email address entered in our contact forms, will be used to contact you and keep in touch with you about your enquiry or about the product or service you have received from us, and will not be used for any other purpose. You will also have the option to subscribe to our free newsletter, and in such cases your name and email address will be added to our mailing list so that we can let you know about special offers or new products and keep you informed about the latest exclusive offers which may be of interest to you. You can unsubscribe from this list or any other mailings at any time by following the instructions in the email you receive from us or by contacting us and requesting removal from the mailing list. Yyour personal details will never be sold or passed on to third parties, unless agreed or requested by you or required by law.

 

Cookies

Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications. In general, you can browse this site without requiring cookies. If you prefer not to use or accept cookies when using this site, you may switch off cookies in your browser. For more information about cookies and how to prevent them from being used while browsing this site, please see About Cookies.

Feedback

We always appreciate your comments good or bad. We also welcome any suggestions for improving our product range and our level of service.

Email us through enquiries@woolserycheese.com or call us on 01300 341991

If you have any questions, please contact us